MCProHosting Frequently Asked Questions

Billing

Do you offer automatic payments?

Yes! MCProHosting is a subscription-based service for the convenience of our users. Gone are the days of remembering to pay, and subscriptions may be cancelled whenever you'd like.

How long does setup take?

Setup is instant after we receive your payment. No lengthy wait times! The only exception to this are our dedicated servers which may take up to 2 business days to provision.

What happens if I don't pay for my server?

Unpaid services are switched off 5 days after their due date. The server will stay suspended for 9 days from then, after which the files will be terminated if payment has not been received. A backup of your server is kept in our systems for up to one year.

Can I purchase my plan at a yearly rate?

Yes, you can! We offer 1 month free, 2 months free, and 4 months free for quarterly, semi-annually, and yearly paid plans, respectively. You may choose your payment period on the final step of your order process.

Can I upgrade/downgrade my package in the future?

Yes! You can upgrade or downgrade whenever you wish instantly. Here's a guide from our knowledgebase that'll help you upgrade or downgrade your server.

I ordered a server, but I have not gotten my IP yet. What's going on?

We're very sorry that this has happened. First, check your email's spam, updates, and promotions folder for an email from MCProHosting titled "Welcome to MCProHosting - Setup Guide". If you do not see this email, contact our support, we'd be happy to help resolve the issue.

What happens if I want to cancel my server?

We make it easy to cancel at any time. Of course, we'd love to help before hand, so feel free to submit a ticket if we can help. If not, follow our How to Cancel Your Server guide.

What forms of payment do you accept?

We accept any credit/debit card backed by VISA or Mastercard, Discover Card, Google Pay, Apple Pay, and PayPal.

What is your refund policy?

We offer a full refund within 24 hours of your purchase. Dedicated servers are subject to a 30% restocking fee. Any service purchased with a promotional code is not eligible for refund. Automatic payments may be refunded 100% the day of payment, or 50% within 5 days of payment being received by us.

What are the server management packs?

These packs are designed for those who want the ultimate curated Minecraft hosting experience. Our dedicated team of professionals can assist with any aspects of your server hosting experience. To find out more go here.

Control Panel

Can I install a modpack that you don't offer?

Of course! You may upload and install it manually or contact a member of our support team to help you. Please see our guide for installing modpacks here.

I just bought my server, but when I log in I'm on a different server or my IP doesn't work!

Ensure that you include the server's port when typing the IP address. The format should be 127.0.0.1:31337. In this instance, 31337 would be the port. Without it, you'll connect to the default port for the game you're running.

Do you allow us to use any mods or server jars we want?

Absolutely! You may use any .jar file you wish. You have full FTP file access to your server from our control panel or an FTP client.

Can I manage my plugins and add new ones myself?

Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from your control panel or any third-party FTP client.

Can I use my own map or download a map to the server?

Absolutely! Here's a guide from our knowledgebase on FTP File Access and how to use it.

Do you provide MySQL databases?

Yes, we provide MySQL free of charge. To get a database simply log into your control panel, and under Advanced click "MySQL Database". Here you can create and manage your databases. Our database management panel utilizes PHPMyAdmin.

Can I use a modpack on my server?

Yes! You certainly can! You can do it yourself or contact our Modpacks and we'll install the pack for you. We also offer an automatic modpack installer that's always populated with the latest and greatest modpacks. If you have any questions about a modpack, please submit a ticket to our support system.

Can I change the location of my server?

Of course! You have the option to move your server to another location at any time. To begin the transfer, simply submit a ticket to our General Support department found here. Please keep in mind this will change your IP address.

What kind of control panel am I provided for my server?

We use OneControlCenter, our fully custom in-house developed server control panel. Enjoy loads of nifty features like automatic daily backups, drag & drop file uploading, a super-fast server console, and more!

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